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General info

Contact us

We're here to help

Choose from the options below to help us find the right team to answer your question

The best way to get in touch with our box office is using the form below.

Our ticket sales team can also now help via our new WhatsApp service, or you can send them a text message on 07380 975000.

We're also available to help on 020 7870 2500 from Monday to Friday between 12 noon and 5.30pm.

 

Is your enquiry about an existing booking?
How did you book?
What does your enquiry relate to?
What does your enquiry relate to?

If you are contacting us at least 24 hours in advance of the event you've booked, we are able to offer credit that you may use for future bookings. A charge of £3 per ticket will be deducted and the balance will be credited to your Barbican account to use on future bookings. 

Please visit your account where you can select the tickets you wish to return. If you have any questions, please use the below form to contact our Box Office team.

 

Performances within 24 hours

If you are looking to return tickets for a performance starting within 24 hours, we are unable to guarantee we can cancel in exchange for Barbican Credit. By adding your details below, you will be confirming that you are happy for us to offer your tickets up for resale. We can only offer for resale once a performance is sold out and another customer is looking to purchase. If we are successful, we will then cancel your tickets for Barbican Credit, minus a £3 charge (per ticket). 

Although nothing is guaranteed, we will do our very best to try and sell your tickets and there is often high demand for sold out performances. If we are able to provide credit, you will receive a confirmation email. Please complete the sections below or visit your account where you'll be able to select the tickets you wish to offer for resale.

 

If you don't have a seat number, please tell us how many seats you would like to return.

e-tickets are also available to download directly from your online account in the Orders and tickets section.

What would you like to give us feedback about?
Which aspect of the building would you like to comment on?
Which restaurant or bar did you visit?
What would you like to comment on?
What would you like to comment on?
Which venue did you visit?
Which aspect of the performance is your feedback about?
Where was the staff member located?
Which aspect of the toilets would you like to comment on?

Find out more about your journey to the Barbican, our facilities and Access Membership.

If you would like to contact us, please use the form below. Alternatively you can call our accessible ticketing line from 10am–4pm (Monday–Sunday) on 020 7101 1188.

You can also try new WhatsApp chat service, or send us a text message on 07710 854085.

Which restaurant would you like to book?

Bonfire is on Level 1 of the Barbican. Read more about finding us, our menus and our opening hours.

Book online, call us on 020 7382 6180 or use the form below to submit an enquiry.

Barbican Brasserie is located on level 2 of the Barbican. Read more about finding us, our menus and our opening hours.

Book online, call us on 020 7588 3008 or use the form below to submit an enquiry.

Find out about exhibitions currently available for touring from Barbican Immersive Exhibitions. You may also submit a general enquiry using the form below.

If you have a group of 10+ our Groups team can help. More on group bookings. The team can be contacted by email or by submitting an enquiry using the form below.

If you think you've lost something during your visit please use the form below to contact us, adding as much information as possible about the lost item.

If you'd like to contact our Business Events Team about hiring one of our venues, please submit your enquiry using the form below or call on 020 7382 7043.

 

Support the Barbican and unlock a year of free gallery entry, priority booking, discounts, exclusive events and more. Find out more about Membership.

Contact our Membership team using the form below.

 

What is your enquiry about?

You can update your email address, phone number, delivery and billing addresses via your online account.

Still have questions? Contact us using the form below.

 

To contact our Box Office team regarding your booking, including any membership discount enquiries, please select ticket and event enquiries above.

To provide general feedback to our Membership team, please use the form below.

 

Find out more about Gift Membership. Can't find the information you are looking for? Please contact us using the form below.

Find out more about our Members' Events. Can't find the information you need? Please get in touch by using our form below.

Find out more about the Members' Lounge. Can't find the information you need? Please use the form below.

Find out more about our special offers.

Our offer codes and links are shared in our Members' Welcome email. Can't find them? Please contact us using the form below.

We don't refund membership in part or full, and won't retrospectively refund the membership fee once the membership has automatically renewed.

You can cancel your Membership anytime before your current expiry date by completing the form below.

We're sorry that you would like to cancel your Membership.

It's good to hear when we exceed your expectations... and when we could do better. We'd be grateful for any further detail you can provide below.

 
Your card will arrive within 4 weeks of your membership start date, unless you've chosen not to recieve a physical card. You can access your digital membership card at any time by logging into your online membership account.

If you havn't received your card, need a replacement, or don't want a physical card, please use the form below.
 
Did you join or renew in the last 4 weeks?
Your card is on its way. Please contact us if you haven't recieved your card in 4 weeks.

Not answered your question? Please use the form below to get in touch.
Thanks for your interest in upgrading!

Please use the form below and we'll process your upgrade.

Please note, all upgrades will be processed as autorenewing memberships. It isn’t possible to upgrade and remain on Direct Debit.
Does your Membership renew/expire in the next 2 months?
Membership cards take up to four weeks to arrive. Please use your digital card or request a temporary proof at the Centre for the remainder of your Membership. We'll send you a new card when your Membership renews.

Not answered your question? Please use the form below.
Thanks for continuing your support as a Member!

Memberships are set up to autorenew, so unless you have contacted us to cancel the autorenewal or there is a payment failure, you can sit back and your Membership will renew every year.

Current Members can renew on our website at any time here and the renewed Membership will start when the current one ends. If you'd like to change Membership type on renewal, please select 'Upgrading your Membership' on this form instead. It's not possible to upgrade on our website.

If your Membership has expired, you can rejoin on our website here.

Didn't find the answer you needed? Please use the form below to speak to our Box Office team.
Please check your preferences via your online account to make sure you’re opted in.

Our emails sometimes get sent to the junk or spam folder, so it's worth checking. We also recommend adding [email protected] to your email contacts or safe list, to avoid your email provider incorrectly filtering us out as junk.

If you follow these steps but aren’t receiving our emails, please contact us using the form below

Find out more about our Members' Discounts, and how they work, here.

Can't find the information you need? Please get in touch by using our form below.

For general information about parking, please visit our parking page

You may also submit an enquiry using the form below.

Please submit any press enquiries using the form below or visit our Press Room for the latest press releases.

I would like to

If you would like to discuss ways to get involved and support the Barbican, please use the form below to contact the Development team.

Visit our careers page for current vacancies and to find out about working here.

If you have a general HR enquiry, please use the form below. We are unable to accept unsolicited applications for any positions.

Age 14-25? Find out more about our Young Barbican scheme.

If you'd like to submit an enquiry about joining or have any questions about an existing membership, please use the form below.

 

Feedback policy

Your feedback is really important to us. We always read it carefully and use it to improve the services we offer.

Please use the form above to share any feedback. We will pass your comments to the most relevant department, which will aim to respond within seven working days.

Confidential issues

In line with our Zero Tolerance Statement, it is vital that everybody visiting or working at the Barbican feels welcome, safe and respected. If you have experienced or witnessed discrimination, harassment, bullying or aggression, we want to know.

A confidential reporting system has been set up for anybody to report incidents of this type – we are committed to investigating all reports thoroughly and sensitively. Please email [email protected].

If you are not satisfied

If you are not satisfied with the response you receive please contact [email protected] asking for the matter to be escalated.

If you are still not satisfied, you can contact the City of London Corporation general complaints team.

Join the Barbican User Panel
Help us improve your experience of the Barbican by joining our User Panel to help us test and improve our services. You don’t need to have booked a ticket, or even visited us before – we just want to learn more about how people interact with the Barbican, straight from the source. Find out more about how to apply.