Saved events

Careers

Audience Experience Crew Member

Audience Experience Department

Permanent contract, Full-time (36.25 hours)

Salary: £31,991, inclusive of London Weighting and contractual hours payment.

About Us

The Barbican is an international arts, conference and learning organisation in the heart of the City of London.

Across its theatres, concert halls, cinemas, galleries, business venues, public and community spaces, the Barbican showcases the most exciting artists and performers from around the world, pushing traditional artistic boundaries and helping us understand our lives in new and unexpected ways. Each year, the Centre presents hundreds of different performances, events and exhibitions that entertain and inspire millions of people, create connections, provoke debate, and reflect the world we live in.

Firmly rooted in its neighbourhood, the Barbican collaborates on projects with local communities, and supports young people and emerging talent to develop their artistic practice and access jobs in the creative industry.

Our Audience Experience team deliver exceptional customer service to further enhance the Barbican’s world-class arts and learning programme. Responsible for Centre Management, Box Office, Access, and Licensing, the team promotes the Barbican, maximises revenue generation, and ensures a welcoming, friendly, and safe environment is provided to all visitors.

The Role

We have an exciting opportunity for a highly motivated individual to join our Audience Experience team as an Audience Experience Crew Member.

As part of the Crew, you will assist the Audience Experience Crew Manager and Assistant Customer Experience Crew Manager in the running of events, conferences and concerts at the Centre.

You will support the Audience Experience team and work together in all aspects of setup for commercial events and conference spaces, including the setting of staging, movement of pianos, furniture and marketing materials.

Our ideal candidate will have previous experience of working in a busy environment, excellent customer service and communication skills, and the ability to prioritise tasks whilst working under pressure.

You will be a friendly and motivated person who thrives when working as part of a team and is eager to provide the highest level of customer service, both internal and external.

Please note that this role involves manual handling, fire evacuation and first aid. This role works on a rota basis over 7 days per week to ensure sufficient cover during operational hours of the Centre.

To view the full Job Description and Person Specification, please see the ‘Job Information Pack’.

 

Barbican Benefits

We offer a wide range of employee benefits, including flexible working, annual pay progression and an annual pay review, a generous pension scheme, season ticket loan and cycle to work schemes, free access to museums and galleries, discounts on retail, healthcare and on-site cafes and restaurants. You will have access to Employee Assistance Programme, trained Mental Health First aiders and City of London employee networks.

Key information

Salary: £31,991, inclusive of London Weighting and contractual hours payment

Job Type: Full time, permanent

Application Deadline: 23:55 on Tuesday 18th March

Job Information Pack
Job Information Pack PDF 770.89 kb

How to apply

To apply, please visit the Audience Experiencer Crew Member page on the City of London jobs site or click on the 'Apply now' button. 

If there are any issues with the application process, please contact the Barbican Careers team at careers@barbican.org.uk.

 

Deadline for applications is 23:55 on Tuesday 18th March 2025.

All applications must include a completed application form. Please note that we are unable to accept late applications. We regret that we are unable to provide feedback on your application. Please note, the advert may close ahead of this date if a sufficient number of applications is reached - apply early to avoid missing out.

The City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme ensure that our pay and reward practices are competitive and equitable across the whole organisation – and is committed to regularly benchmarking and reviewing pay against external sectors.

 

As part of our commitment to increasing the diversity of staff within the Barbican we are particularly keen to encourage applications from people from groups that are currently underrepresented, including people from the Global Majority* and D/deaf and disabled people. We want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. Please contact us if you require reasonable adjustments as part of the application process.

*Global Majority is a collective term that refers to people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as 'ethnic minorities'.