Department: Audience Experience & Operations
Grade: D
Salary: £42,750 - £47,620 per annum (inclusive of London Weighting) + Unsocial Hours payment
Job type: Full time (35 hours per week) 12 Month FTC
About Us
The Barbican is an international arts, conference and education centre in the heart of the City of London. We are London’s Creative Catalyst for arts, curiosity and enterprise. Across our theatres, concert halls, cinemas, galleries, business venues and public and community spaces, we spark creative possibilities and transformation for artists, audiences, and communities – to inspire, connect and provoke debate. We are the place to be and a place where everyone is welcome. Our impact is felt far outside our walls and ripples beyond the experiences we offer – locally, nationally and internationally.
About the role
The Audience Experience and Operations team manages and oversees all aspects of Audience, Venues, Front of House and Foyers Event Management, Soft Service Contract Management, Security, Box Office, Access, Licensing, Health & Safety and Fire Safety Management. The team exists to provide the highest standards of audience, customer, clients, and staff, experience. As an Operations Manager you will strive to promote the Barbican and its activities, maximise revenue generation, ensure a welcoming, friendly and safe environment is provided to all whilst maintaining observance of relevant statutory regulations, including the delivery of the Fire Management plan and Major Incident plan.
We are looking for a proactive team player to drive the vision of the Audience division, fulfilling the Audience Strategy and to be an exemplary role model to other members of staff to provide an excellent experience that is friendly, connected, efficient, and knowledgeable to all our audiences, clients, other staff, and customers. Experience of pastoral care for large teams, especially during culture change will be beneficial. You will work with our other Operations Managers on a rota basis to provide management cover during the opening hours of the Centre. The successful post-holder will also act as representative of the licensee and assume responsibility for all activity taking place. We particularly welcome those with experience of arts and conference management, venue management or customer experience. If you are interested in applying for this exciting and rewarding opportunity, please get in touch. This role requires regular weekend and evening work.
Barbican Benefits
We offer a wide range of employee benefits, annual pay progression and an annual pay review, a generous pension scheme, season ticket loan and cycle to work schemes, free access to museums and galleries, discounts on retail, healthcare and on-site cafes and restaurants. You will have access to Employee Assistance Programme, trained Mental Health First aiders and City of London employee networks.
